Terms & Conditions

Welcome to MENZO. By using this website or placing an order, you agree to these Terms & Conditions. They are designed to keep your shopping experience clear and fair for both you and MENZO.

1. Definitions

● Inspection on delivery: checking the order while the courier is present, before the courier leaves.
● Hygiene-sensitive items: include but are not limited to boxers / underwear, socks, and similar products.

2. Orders & Confirmation

● MENZO may contact you to confirm your order details before shipping.
● Please provide a working phone number and a clear, detailed address including building, floor, apartment, and landmark to ensure smooth delivery.

3. Product Availability — Multiple Sales Channels

● Availability can change because MENZO sells across multiple channels.
● In rare cases, an order fully or partially may not be fulfilled due to inventory updates. If this happens, we will inform you and proceed according to the relevant policies.

4. Pricing & Listing Errors

● MENZO reserves the right to update prices based on market conditions, costs, and availability.
● While we aim for accuracy, obvious pricing or listing errors may occur. In such cases, MENZO may correct the information, cancel the order, or contact you to confirm the order before proceeding.

5. Shipping, Inspection & Returns

Shipping timeframes, shipping fees, inspection rules, and exchange / refund rules are governed by the following website policies:

Shipping & Delivery Policy and Inspection, Exchange & Refund Policy.

6. Right to Refuse Service

MENZO may refuse service or cancel orders when necessary to follow policies, protect customers, prevent misuse, or address repeated delivery refusals or inaccurate information.

7. Updates

These Terms may be updated from time to time. The latest version will always be posted on this page.