Inspection, Exchange & Refund Policy

1. Inspection on Delivery

● Inspection is available while the courier is present.
● You may verify: model, material, quality, and size.

2. Hygiene-Sensitive Items

● For hygiene-sensitive items such as boxers, socks, and similar items, inspection is visual only with no trying on, due to hygiene rules.

3. After the Courier Leaves

● No exchange or refund is allowed after the courier leaves.

Please complete inspection before accepting delivery.

4. Non-Returnable Items

● No exchange / return is accepted for hygiene-sensitive products, including but not limited to: boxers, socks, and similar items.

5. Refused Deliveries

● If an order is refused upon delivery, delivery fees must be paid in full.

6. Shipping Damage — Documentation

● If you notice visible damage upon delivery, please document it immediately while the courier is present photos / videos when possible and follow the courier’s procedure, either refuse delivery or record the note.

● Immediate documentation helps resolve the case fairly.

7. Refund Exceptions — If Applicable

If MENZO approves a refund as an exception:

● Refunds are processed using the same payment method used for purchase.
● Timing depends on the payment gateway / bank policies and is usually within business days.
● If the return is requested by the customer with no defect or mistake from MENZO, such as change of mind, shipping fees may be deducted from the refunded amount.