Shipping and Payment Polices

Shipping & Delivery Policy — MENZO

1. Delivery Timeframes

● Cairo & Giza: typically 2–3 working days
● Other governorates: up to 5 working days

Timeframes are estimates and may be affected by courier workload or public holidays.

2. Shipping Fees

● Shipping fees vary by location and appear at checkout or are confirmed before dispatch when needed.

3. Address & Contact Details — Important

● Please provide a working phone number and a complete address to avoid delays.

4. Failed Delivery — Incorrect Address / Unreachable Phone

● If delivery fails due to an incorrect / incomplete address, unreachable phone number, or recipient unavailability, the order may be canceled.

● In such cases, shipping fees may apply depending on the case and courier policies, especially if the shipment has already been dispatched for delivery.

5. Refused Deliveries

● If an order is refused upon delivery, delivery fees must be paid in full.

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Payments Policy — MENZO

1. Current Payment Method

● Cash on Delivery COD is currently available for all orders.

2. Upcoming Payment Methods

We are working on enabling:

● Visa / MasterCard
● Mobile wallets
● Apple Pay

This page will be updated once new methods are activated.

3. Cash on Delivery

● Payment is made to the courier upon delivery.

● Please provide accurate contact and address details for smooth delivery.

4. Refunds — When Online Payments Are Enabled

Once online payments are enabled, if a refund is approved where applicable:

● Refunds will be processed to the same payment method used.
● Timing depends on payment gateway / bank policies, usually business days.
● If the return is customer preference with no defect / mistake from MENZO, shipping fees may be deducted from the refunded amount.